Survey: Millennial Uber users don\’t care about the scandals

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="With a slew of controversies to&nbsp;ding its reputation, 2017 is turning out to be a tough year for Uber. But many users of the ride-hailing app who are millennials don’t seem to care.” data-reactid=”23″>With a slew of controversies to ding its reputation, 2017 is turning out to be a tough year for Uber. But many users of the ride-hailing app who are millennials don’t seem to care.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="That’s according to a new survey out this week from LendEDU, an online financial services marketplace, which found that 93% of millennials who have Uber will continue to use the ride-hailing app despite recent scandals. Those scandals include&nbsp;sexual harassment&nbsp;allegations, reports of a&nbsp;combative culture, and a&nbsp;dashcam video&nbsp;showing Uber CEO Travis Kalanick speaking harshly with a driver who complained about dropping fares.” data-reactid=”24″>That’s according to a new survey out this week from LendEDU, an online financial services marketplace, which found that 93% of millennials who have Uber will continue to use the ride-hailing app despite recent scandals. Those scandals include sexual harassment allegations, reports of a combative culture, and a dashcam video showing Uber CEO Travis Kalanick speaking harshly with a driver who complained about dropping fares.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="LendEDU, which surveyed 1,531 millennials between March 3 to March 25, also discovered that female users were about twice as likely to quit the app as men, likely due to the allegations of sexual harassment reported by a former female engineer published online this February.” data-reactid=”25″>LendEDU, which surveyed 1,531 millennials between March 3 to March 25, also discovered that female users were about twice as likely to quit the app as men, likely due to the allegations of sexual harassment reported by a former female engineer published online this February.

Uber millennial usersUber millennial users
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Source: LendEDU

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="Still, the fact that just 7% of polled users plan on quitting Uber corroborates what my colleague Ethan Wolff-Mann reported earlier this month. Users can list many reasons to quit the popular ride-hailing app but simply won’t because they find competitors like Lyft are seemingly more expensive or offer a bumpier user experience.” data-reactid=”44″>Still, the fact that just 7% of polled users plan on quitting Uber corroborates what my colleague Ethan Wolff-Mann reported earlier this month. Users can list many reasons to quit the popular ride-hailing app but simply won’t because they find competitors like Lyft are seemingly more expensive or offer a bumpier user experience.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="Uber, nonetheless, is attempting to right the ship with efforts that include searching for a new chief operating officer&nbsp;who could “partner” with Kalanick, as well as bringing in Uber board member Arianna Huffington to help lead an internal investigation into the sexual harassment allegations.” data-reactid=”45″>Uber, nonetheless, is attempting to right the ship with efforts that include searching for a new chief operating officer who could “partner” with Kalanick, as well as bringing in Uber board member Arianna Huffington to help lead an internal investigation into the sexual harassment allegations.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="Meanwhile, Uber’s board is supporting Kalanick, as are a number of his fellow tech CEOs. Five tech CEOs my colleague Dan Roberts spoke to rejected the idea that he should resign.” data-reactid=”46″>Meanwhile, Uber’s board is supporting Kalanick, as are a number of his fellow tech CEOs. Five tech CEOs my colleague Dan Roberts spoke to rejected the idea that he should resign.

<p class="canvas-atom canvas-text Mb(1.0em) Mb(0)–sm Mt(0.8em)–sm" type="text" content="JP Mangalindan is a senior correspondent for Yahoo Finance covering the intersection of tech and business. Follow him on Twitter or Facebook. &nbsp;” data-reactid=”48″>JP Mangalindan is a senior correspondent for Yahoo Finance covering the intersection of tech and business. Follow him on Twitter or Facebook.  

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Source: www.yahoo.com

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